Got a question?
Here we answer our most frequently asked questions,
but if you don't see what you are looking for, please do contact us
For our full Terms and Conditions, please click here.
How will I be charged for delivery?
Please refer to the chart above for charges by product & postal region.
Where multiple items are ordered, the first item delivery charge will be the item in your order with the highest charge with each additional item adding £1 to your delivery cost. Delivery will be calculated for your region automatically at checkout when your address is added.
When will I get my order?
As our items are handmade to order so some, such as the bespoke quilts, may take longer than others.
After you place your order through our website, we will contact you to advise when to expect your purchase, and you will receive a shipping notification email once your product(s) have been sent. Our items are sent by Royal Mail.
For full details of our delivery, please see clauses 10 - 13 in our Terms & Conditions.
IMPORTANT NOTE:
Our fabrics often have large patterns (such as the Clan Tartans) in comparison to the size of the fabric used for a collar or lead. This can, therefore, affect the appearance of the finished product, depending on where in the pattern the fabric is cut for the item being made.
Whilst we take every care over the photography to display our images, they are for illustrative purposes only as we cannot guarantee your computer's display will reflect the colours accurately, so your product may vary slightly from the images shown.
What fabrics do you use?
We use quality fabrics to ensure our products stand up to normal wear and tear. That said, some fabrics are harder wearing than others, so a robust Harris Tweed for example will withstand more than a Polycotton. If your dogs are active adventurers, you may wish to bear this in mind when making your selection and choose products that can play as hard as they do
What is Harris Tweed?
The rare character and beauty of Harris Tweed is attributable to the fact that it is the only fabric produced in commercial quantities by truly traditional methods anywhere in the world. Soft, tactile, breathable, warm, colourful, sustainable, adaptable and hardwearing, our Harris Tweed products are offered in a range of patterns and shades.
We use only genuine Harris Tweed as defined by the Harris Tweed Act of 1993 and you can read more about it with the Harris Tweed Authority. All our Harris Tweed products carry labels with the mark of the official Orb.
How do I care for my Tartan Terror products?
With the correct care, our products should last many years.
How do we source our Clan Tartans?
We use only quality, genuine Clan Tartan fabrics that we source right here in Scotland as we are passionate about their heritage. We are members of the Scottish Tartans Authority who are dedicated to preserving, promoting and advancing Scottish Tartans - their origins, history, manufacture, use and development. You can find out more about tartans and the Authority by visiting their website.
Leads
Our leads are a standard length of 1.22 metres.
Scarfs
Small: 18 - 29cm neck size
Medium: 30 - 43 cm neck size
Large: 44 - 59 cm neck size
Bespoke Quilts
92 x 92 cm
102 x 102 cm
112 x 112cm
What if the size I need isn't listed?
If you would like a product in a size that isn't listed here, please contact us, we are happy to discuss making your product in your preferred size as a special order.
Collars
Our collars are adjustable in length.
Small: 2 cm wide by 18 - 29cm long
Medium: 2.5 cm wide by 30 - 43 cm long
Large: 2.5 cm wide by 44 - 59 cm long
Bandanas
These are made to co-ordinate and fit our collar sizes.
Small: 18 - 29cm neck size
Medium: 30 - 43 cm neck size
Large: 44 - 59 cm neck size
What are 'size tolerances'?
All our products are handmade and although we aim to be as accurate as possible, there may be a slight variation to the listed size.
We have several ways you can make your purchases your own. From something simple like choosing the colour of your collar buckle or lead clip, or the charm embellishment on your scarf, to adding embroidered monogram, initials, name or other word to your bandana.
For the ultimate in personalisation, why not go for a Bespoke Quilt, where we can reflect your furry friend's personality in a cosy quilt using patchwork, appliqué, machine embroidery and quilting. With a range of fabrics on offer, your design is as unique as your pet's character.
How do I order text personalisation?
We can add personalisation to our Bandanas, just select 'Yes' on the Personalisation option on the Bandana product in our Store, before adding it to your basket. We will contact you once your purchase is made to discuss your personalisation and will then choose the style to fit the product.
How do I order Bespoke Quilts?
Due to the bespoke nature of our Quilts, we have an ordering process to identify the cost involved in relation to the complexity of design, prior to making your purchase.
Therefore, please visit our Bespoke Quilt order page before purchasing in our Store.
To see examples of previously personalised Bandanas or Bespoke Quilts, visit our Personalisation page.
What if my product is faulty?
Our products are covered by a 12 month warranty. Whilst we make every effort to ensure our products are of suitable quality, in the exceptional circumstances you discover an issue with a product, please contact us in the first instance.
Our warranty does not apply to defects arising from:
- fair wear and tear
- wilful damage
- failure to use in accordance with instructions
- alteration or repair by anyone other than Tartan Terrors
- any specification provided by the customer
What if I change my mind after ordering?
You have the right to cancel your order, except in the case of special orders, bespoke products or those clearly personalised.
Should you wish to return your product, this must be done in saleable condition with the original packaging within 7 working days after delivery and at your own cost. You must contact us either by email or using our Contact page to tell us in writing before returning your item.
Refunds will be made to the same payment method used at the time of purchase.
For full details about Returns & Warranty, please see clauses 9 & 15 of our Terms and Conditions.
For our full Terms and Conditions, please click here.
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